Keeping customer data safe and secure is a huge responsibility and our top priority. We always welcome all your input and feedback on security issues.
We really appreciate your concern, and would like to assure you that we treat all security issues with the highest priority and utmost seriousness.
We ask for your patience while we make sure that your issue has been properly rectified. Should there be a need, we will also notify upstream projects of flaws that may affect other users of their projects.
Send urgent or sensitive reports directly to firstname.lastname@example.org. We'll get back to you as soon as we can, usually within 24 hours. Please follow up if you don't hear back from us. For requests that aren't urgent or sensitive, please contact Alces Customer Support.
If you have discovered a web security flaw that might impact our products, please let us know. If you submit a report, here's what will happen:
We take security seriously. The security precautions we take include: